Terms of Service
Your purchase will appear on your card statements as MOBILEUNLOCKS. Goods are sold in GBP, EUR and USD.
The following are the Terms and Conditions relating to all orders placed with MobileUnlocks.com. Upon ordering from this website you confirm your agreement to these Terms and Conditions:
1. DESCRIPTION OF SERVICE
1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer. Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.
1.2 We offer official imei unlocking services
1.3 We offer network lookup services
2.1 It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.
4.1 It is assumed that the customer has read the information on the website.
5. CUSTOMER RESPONSIBILITY
5.1 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.
6. SERVICE DELIVERY TIMES
6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.
6.2 These delivery times are variable and can decrease as well as increase without notice - this will apply to all unlock providers as well as ourselves - if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.
7. 100% MONEY BACK GUARANTEE / REFUND POLICY - please see our Refund Policy for complete information
All of the products on our websites are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms, please note that in the event of any of the following situations, we will issue you with a credit note to use against a different service in the future:
7.1 Guarantee does not apply where handset appears to be BLACKLISTED or in iCLOUD LOST mode or Blocked by Apple (Handsets are blacklisted if reported lost, stolen or abused).
7.2 Guarantee applies only if our attempt to unlock your iPhone returns an 'unavailable' report to our server.
7.3 "Pre-orders" also referred to as "Eligibility Checks" are not covered by our money back guarantee. We perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status. There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase. If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service.
7.4 An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device. As stated on the order summary page prior to purchase, if your handset doesn't ask for an unlock code prior to payment, then we will not be able to unlock the device but still incur submission costs. Without having the device in our presence, we unfortunately have to rely on you to perform this check.
7.5 Any unlocks which come back as Hard-Locked by the network will be refunded in the form of a Credit Note, due to the amount of work required in attempting to perform this unlock.
7.6 Android phones which don't ask for a code, will be refunded in the form of a Credit Note, due to submission costs.
7.7 Technician Unlocks will be refunded back to your card if it is not possible to unlock your device. If the unlock has been successful but your phone is subsequently found out to be blacklisted, no refund can be given, either in the form of a card refund nor a credit note.
7.8 Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only
7.9 Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service.
8. UNLOCKING INSTRUCTIONS
8.1 Completion of the unlock process is made by email notification to the email address provided, simple instructions to complete the unlock procedure by connecting to iTunes is contained in the email.
9. CUSTOMER ERROR
9.1 No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset. Nor can refunds be provided in this instance.
9.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data, we will endeavour to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.
10. 'Unavailable' Unlock
10.1 This state means that it has not been possible to unlock the iPhone and further investigation is required to discover the reason for this.
11. BACKUP OF IMPORTANT DATA
11.1 It is not necessary to restore your handset unless you have a jailbroken device, in which case the jailbreak must be removed prior to unlocking (you can re-apply it afterwards without a problem).
11.2 Customers who have a jailbroken iPhone prior to unlocking are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up and synced with iTunes prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data should this occur for any reason.
12. PRIVACY STATEMENT
12.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
12.2 Your personal details will only ever be kept for the purposes of processing your order(s).
12.3 We will never pass any of your details on to a 3rd party without your prior consent.
12.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
12.5 You can ask for your details to be completely removed from our database at anytime.
13. FRAUD & DECEPTION
13.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
13.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Nochex, Dalpay, Google, Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of 'non-receipt'. We are able to successfully recover monies in cases where payment has been reversed or charged back.
13.4 In cases where we feel confident that a customer is attempting to defraud our company, in addition to recovering funds we will also forward an invoice for a demand for payment including a £100 administration fee which will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of £50 EUR per month will be levied against the debt and interest (charged at 8% per annum / 0.6% per month) will be applied to the full upstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
13.5 In case of any disputes from the United Kingdom, where we have delivered the service, in particular eligibility check results and completed unlocks, we will seek redress in Small Claims Court in the United Kingdom, along with a £350 administration charge, issuing a claim to the address we have on file.
13.6 In case of any disputes from the United States, where we have delivered the service, in particular eligibility check results and completed unlocks, we will seek redress in Small Claims Court in the relevant state, along with a $350 administration charge, issuing a claim to the address we have on file.
13.7 In case of a dispute arising from the use of a stolen credit card, we will assume the device is also stolen and proceed with an immediate blacklisting of the IMEI, rendering the phone permanently unusable.
14. TERMINATION OF ORDERS
14.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
15. BARRED HANDSETS (LOST AND STOLEN, BLACKLISTED, CONTRACT ISSUES, BAD ESN)
15.1 If a handset is reported lost or stolen (or abused), it may well be 'Blacklisted' (also known as 'Blocked' or 'Barred'), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a 'SIM Locked' or 'SP Locked' handset has been 'Blacklisted' from any particular network or all major networks without first performing the 'unlock' procedure using our services. Therefore, if we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment. We will undertake the job you request but cannot legally make a 'blacklisted' handset work again.
16.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the network operators or handset manufacturers detailed on our websites.
16.3 We will not be held responsible for any loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures. 16.4 *Price matching excludes network providers direct and the companies need to be UK VAT registered companies and have a valid telephone number displayed. Price matching can only be done before purchase is made
The above conditions are in addition to your statutory rights which are not affected.
ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.